Terms & Conditions

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Thank you for shopping Long Life Teas, if you have any questions not covered here, please contact us.

General Information

Recheck your information carefully: Please make certain the billing address you provide matches the billing address for the credit card you are using to place your order - we cannot process your payment if the address does not match. Also be certain that the shipping address is complete - including any suite or apartment information. Items returned to us as undeliverable will be subject to additional shipping fees to have resent or a 15% restocking fee if you choose to cancel the order.

Be sure to check the email account you used when placing your order. Your receipt as well as any questions or problems with your order and status changes will be sent to this address and it becomes the login for you to log back into the shop (if you register). Please check it for typographical errors.

Security and Shopping

We use a secure shopping cart for your protection and ease of shopping. You can add as many items as you like to your cart. Then “Go Checkout” once your order is complete. First time customers will have to enter information and set up a password, but once you've ordered from us, you can log in at any time to check the status of your order as well as place additional orders with minimal typing. Tracking numbers and other information will be available as soon as your order ships. Backorders or other notations will also be made here, so be sure to check it if you have any questions before you contact us. Registered customers may receive very occasional emails from us - I generally send notices when I've added a lot of new items, am having a special sale, etc. Our customer list will not be shared with anyone else and I promise such announcements will be at a minimum.

For your security and protection please do not email credit card or other personal information! Use our cart only or contact us for a link to a secure message area only we can access.

Receipts: Our Shopping cart provides a printable receipt upon completion of your order emailed to the address you provide when ordering. Please keep this for your records and refer to the Order Number it contains when contacting us. If you do not receive it, you most likely gave an incorrect email address and it has bounced. Any orders with bouncing email addresses are held until you contact us, so if you do not receive a receipt within 24 hours, please email us. Please always include your full name, order number (or auction ID), and email address when contacting us for faster response. A receipt is also mailed with your order for your permanent records.

Payments & Payment Information

All credit card charges will appear on your statement as "LONG-LIFE.com" or similar.

Payment Methods: Long Life Teas is an authorized merchant to accept payment via PayPal, Visa, MasterCard, and Discover & American Express (issued in the US, Canada or UK - see International Orders below for more).

Select your payment preference in the shopping cart. See International Orders if you are outside the US. We ONLY ship to the billing address of the credit card and verify all addresses to protect against possible fraud and our customers against stolen credit cards or accounts. For fastest service, please make sure you use the correct address when you order.


International Orders

unfortunately, there has been a high amount of fraud committed from some countries. If you are outside the US, please read this section before placing your order. Orders that do not follow these procedures will be automatically canceled.

Payment Information: All payments must be in US Dollars ONLY. If you are in Canada or the UK - we accept payment via Visa or MasterCard.  Other Countries - we do not accept 3rd party payments or ship to address other than a verified address.

We except credit cards issued in the US, UK or Canada. We accept cards issued in other countries on a case-by-case basis. To protect both parties from possible fraud, we verify all cards thru the Visa Address Verification Service and/or similar methods. Additional information may be required for some orders and all orders over $300 are re-verified with the card holder before being processed. We DO NOT accept credit cards issued in the following countries: Malaysia, Indonesia, Nigeria, any African Country, or Pakistan. See above for more. We check all addresses and any attempt to "hide" your actual address by selecting a different country will be caught and your order will NOT be processed. These attempts will also be reported to Merchant911.org and other merchant protection agencies.

We prosecute attempted fraud! All fraudulent orders are reported to the FBI Internet Fraud Division.

Other Questions? Please contact us.



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